Provider

LifeWays has a Provider Network of over 40 behavioral health providers that helps meet the needs of the people that we serve. This Provider Portal is designed as a hub for important information and documents for our providers.

Click here for a full list of our providers. (Updated 3/4/2021)

Click here for a list of Contract Manager Assignments by Provider. 

Click here for LifeWays Staff Directory for Providers. (Updated 1/26/21)

Provider Meetings - 2021

02/09/2021
          Professional Clinical Services (PCS)
          Provider Meeting Notes Summary 
          Community Based Provider Services (CBS)
          Provider Meeting Notes Summary 
03/09/2021
          Professional Clinical Services (PCS)
          Provider Meeting Notes Summary
          Community Based Provider Services (CBS)
          Provider Meeting Notes Summary
 

Provider Meetings - 2020

01/14/2020 - No meeting
02/11/2020 - Provider Meeting Minutes | Attachments
03/10/2020 - Provider Meeting Minutes | Attachments
04/14/2020 - No meeting
05/12/2020 - Provider Meeting Minutes | Attachments
06/09/2020 - Provider Meeting Minutes | Attachments
07/2020 - No meeting
08/2020 - No meeting
09/08/2020 - Provider Meeting Minutes
10/2020 - No meeting
11/10/2020
          Clinical Services Provider
          Provider Meeting Minutes | Attachments
          Community-based Provider
         Provider Meeting Minutes | Attachment
12/08/2020
          Clinical Services Provider
          Provider Meeting Summary | Attachment
          Community-based Provider
          Provider Meeting Summary | Attachment

Provider Meetings - 2019

01/08/2019 - Provider Meeting
02/2019 - No meeting
03/12/2019 - Provider Meeting | Attachments
04/09/2019 - Provider Meeting | Attachments
05/13/2019 - Provider Meeting
06/11/2019 - Provider Meeting | Attachment
07/2019 - No meeting
08/13/2019 - Minutes | Agenda & Attachments
09/10/2019 - Minutes | Presentation
10/2019 - No meeting
11/12/2019 - Minutes | Attachments
12/10/2019 - Minutes | Attachments

Provider Meetings - 2018

1/09/18 - Minutes; Attachments; Kudos
2/12/18 - Minutes; Attachments; Kudos
3/13/18 - Minutes; Attachments
4/10/18 - Minutes, Attachments, Kudos
5/09/18 - Minutes, Attachments, Kudos
6/12/18 - Minutes, Attachments, Kudos
July 2018 - No Meeting
8/14/18 - Minutes
9/10/18 - Agenda & Minutes, Attachments
10/09/18 - Minutes | Provider Meeting Presentation
11/13/18 Agenda & Minutes, Attachments
12/2018 - No meeting

Process Alerts

The LifeWays Process Alert is a monthly publication that includes procedural changes and announcements important to LifeWays’ Network Providers and their staff.

Special Process Alert

April 15, 2021

Notice of 7-Day Comment Period for Revisions to Previously Published Revised Procedure 8-02.07 Sentinel Events and Root Cause Analysis

Read More >
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LifeWays COVID-19 Reporting

Pandemic Orders Impact

As you are all aware, MDHHS issued new Pandemic Orders on Sunday, November 15, 2020.  While we encourage you each to read and implement these orders, LifeWays is highlighting the following:

  • Healthcare facilities are not impacted and can continue to provide face to face services, utilizing current guidance regarding infection control.
  • When needs of the individual can be adequately address with telehealth, that remains an appropriate option
  • When needs of the individual require face to face services, providers must remember that Behavioral Health services are essential and must still be provided according to the IPOS.
  • In most cases, services cannot be reduced, suspended or terminated due solely to COVID-19. 
  • LifeWays encourages providers to use video for Telehealth Services rather than audio only whenever possible.
  • Everyone is welcome to report any situation where they have any of the above concerns using the form on the Provider page of the LifeWays website.
Daily Reporting Forms for LifeWays Network Providers

Effective immediately all providers are required to complete a daily COVID-19 report for each day of operation by the close of business.  Only new information needs to be added.  If a staff member or recipient identified to have been exposed, symptomatic, or positive according to the daily report a staff/recipient report also needs to be completed.

LifeWays COVID Report Form

COVID Staff Report:

COVID Recipient Report:

Contracts and Provider Network Assistance

Please use the link below for requests from LifeWays Contracts and Provider Network Department.  The use of this help desk will provide you with better status updates as your request is processed and will help ensure that your concerns are not missed. Requests can include the following:

  • Fee Schedule/Billing problems
  • Contract questions/changes
  • Policy/Procedure question
  • Intervention with other provider/LifeWays staff
  • Relias Account change
  • Staff Credentialing/CredentialMyDoc change
  • Secondary Claims Appeal
  • Grievance with LifeWays
  • Complaint about another Provider

LifeWays Provider Assistance Request